Recap: The top 5 takeaways from Connections25
The ZeOmega Connections25 trade show brought together healthcare leaders, innovators, and technology partners to explore the future of population health management. WebMD Ignite proudly sponsored this year’s event, where collaboration and innovation were front and center.
As a featured presenter, we hosted the session "Empowering members at scale: Leveraging AI and integrated health education to enhance coaching workflows." It sparked meaningful conversations about how healthcare organizations can drive better engagement, outcomes, and efficiency across care management programs.
Here are our top 5 takeaways from the show:
1. AI is reshaping member engagement
One of the dominant themes at the conference was the transformative role of artificial intelligence. Our session highlighted how AI can help care teams scale their efforts — by identifying member needs faster, personalizing outreach, and prioritizing interventions more effectively. WebMD Ignite’s approach demonstrates that AI isn’t just about automation. It’s also about enabling deeper, more meaningful connections between members and their care teams.
2. Integrated health education is a game-changer
Empowering members with personalized, evidence-based education is key to promoting healthy and lasting behavior change. During our session, we revealed how integrating health education directly into coaching workflows provides members with the right information at the right time — improving understanding, confidence, and action. Participants came to realize that education is not a one-size-fits-all solution, and customizing it at scale drives better results.
3. Coaching workflows must evolve
Today's care teams face increasing caseloads and complexity. Our session emphasized how AI-powered workflows and automated support can free up coaches to focus on what matters most: building trust and guiding member success. Technology should support — not replace — the human element. Our solutions at WebMD Ignite are designed to make coaching more personal, proactive, and impactful.
4. Scaling engagement without sacrificing personalization
A recurring question throughout the event was how to scale engagement strategies without losing the personal touch that members expect. Our answer: intelligent automation paired with tailored communication strategies. Predictive analytics and behavior-based triggers allow organizations to deliver high-touch experiences at scale, ensuring that every member feels seen, heard, and supported.
5. Partnership is essential for progress
Finally, ZeOmega Connections25 reinforced a central truth: no organization can solve healthcare’s challenges alone. Collaboration, shared insights, and strategic partnerships are essential. Our presence at the event reflected WebMD Ignite’s commitment to being more than a vendor — we’re a partner in building healthier populations.
Looking ahead
ZeOmega Connections25 confirmed that the future of healthcare engagement is bright, and AI innovations are accelerating quickly. WebMD Ignite remains at the forefront of these conversations, helping organizations empower members at scale through smarter technology, integrated education, and human-centered support. We’re excited for what’s next — and ready to help our partners take the next steps toward stronger connections and better outcomes.
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