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IntegratED for CRM

Streamline your workflow and provide personalized patient experiences by delivering our best-in-class clinical content through customer relationship management (CRM) platform integration, including Salesforce.

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CRM integration example

Get the most out of your existing CRM platform and content investments

Access, browse, assign, and distribute industry-leading education content from existing workflows in your CRM. IntegratED for CRM seamlessly integrates with Salesforce CRM to provide content access, with historical education logs, to provide a streamlined experience within a contact center, care manager, or marketing outreach workflow.

Streamline clinical workflow and enhance your engagement efforts

IntegratED for Salesforce CRM facilitates marketing outreach, pathway configuration, and distribution of education while optimizing efficiency. It provides a unified, personalized, and evidence-based educational outreach experience, distributed via the patient’s preferred method—either email or SMS text.

It supports:

  • Care manager interactions with patients calling into a contact center
  • Disease management or prevention-based outreach by care managers
  • Marketing outreach to consumers identified as candidates for selected services

IntegratED for CRM provides a more personalized patient experience, while expanding utilization of your existing resources — including your WebMD Ignite clinical content and Salesforce CRM platform.

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Enhance engagement efforts through your CRM platform

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